FAQ

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A: BASLD Chemical (Shandong) Co., Ltd. is a foreign trade company specializing in the import and export of chemical products, located within the Jinan Area of ​​the China (Shandong) Pilot Free Trade Zone. Leveraging the strengths of Shandong's chemical industry cluster, we provide global clients with one-stop procurement and supply chain services covering chemical raw materials, plastic resins, chemical fiber raw materials, rubber products, and more.

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A: Yes. The company holds a valid operating license for hazardous chemicals and strictly complies with relevant national laws and regulations, ensuring the safety and compliance of our chemical product trading operations.

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A: Our products are exported to numerous countries and regions across Southeast Asia, the Middle East, Europe, the Americas, and Africa, and we have established long-term, stable cooperative relationships with a wide range of overseas clients.

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A: The company's core product portfolio includes:
• Chemical Fiber Raw Materials: Polyester Filament, Polyester Staple Fiber, PET Bottle Flakes
• Basic Chemicals: PTA, Ethylene Glycol, Methanol, Styrene
• Plastic Resins: Polypropylene (PP), Polyvinyl Chloride (PVC), Soda Ash
• Rubber Products: Natural Rubber, Styrene-Butadiene Rubber (SBR), Polybutadiene Rubber (BR), Nitrile Rubber (NBR)
If you have specific product requirements, you are welcome to contact us directly.

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A: We rigorously screen our suppliers, prioritizing partnerships with manufacturers that possess comprehensive qualifications and an excellent reputation. Furthermore, upon request, we can provide Certificates of Analysis (COAs) for our products and assist in arranging testing by third-party agencies—such as SGS or ITS—to ensure that product quality meets international standards.

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A: Yes. We can provide samples of our standard products for customer testing. For specific details regarding our sample policy, please consult with our sales representatives.

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A: You can contact us via our official website's messaging system, by phone, or by email. To facilitate a quick quotation, we recommend providing the following information: product name, specifications/grade, target quantity, destination port, etc.

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A: Yes. We can provide customized procurement services based on client requirements, including specific grades, melt indices, viscosities, and oil-filled or non-oil-filled options.

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A: The Minimum Order Quantity (MOQ) varies depending on the product:
• Plastics and Synthetic Fibers: Small-batch trial orders accepted starting from 1–5 tons.
• Liquid Chemicals (Methanol, Styrene, etc.): Bulk orders start at 20 tons (via tank truck).
• Rubber: 15–20 tons per container.
Please confirm specific details with our sales representatives.

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A: We accept various international trade settlement methods, including Telegraphic Transfer (T/T), Sight Letter of Credit (L/C at sight), and others. Specific payment terms can be negotiated based on the details of the order.

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A: The company possesses a mature logistics network and can arrange for sea, land, or multimodal transport. We assist with export customs clearance, documentation, and related matters to ensure the smooth shipment of goods.

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A: The lead time depends on the product type and order quantity:
• Standard Products: 7–15 business days
• Customized or Special Products: 15–25 business days

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A: We attach great importance to customer satisfaction. Should any quality issues arise, please promptly provide relevant evidence (such as photographs, inspection reports, etc.). We will actively negotiate a resolution in accordance with the terms of the contract, including options such as returns, exchanges, or compensation.

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A: Yes. Our business team possesses specialized expertise in the chemical field and can assist clients in addressing questions regarding product applications, technical parameters, and related matters. If necessary, we can also coordinate with the manufacturers to provide further technical support.